American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.
At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. We are seeking motivated and energetic part-time Wardrobe Clerks responsible to ensure successful operation of the Wardrobe department. Wardrobe Clerks distribute and maintain building uniforms, supplies, and equipment at all Wardrobe locations. Wardrobe Clerks provide excellent customer service to all employees utilizing Wardrobe department.
Wardrobe Clerk Duties:
Monitors and tracks uniform inventory for all departments using Wardrobe Software
Organizes and maintain the wardrobe room
Coordinates uniform fittings with internal departments to ensure proper sizing
Follows Wardrobe Policies and Procedures
Maintains wardrobe equipment (i.e., racks, hangers, size tags, clothes bins, etc.)
Distributes uniforms to employees and prepare uniforms for cleaning
Prepares, distributes, and receives Guest Services & Security equipment (i.e., radios, scanners, wands, etc.)
Delivers and retrieves table skirts to entry locations
Sorts event uniforms into laundry bins and prepare to be sent out for cleaning
Receives and verifies clean uniforms items and re-stock the wardrobe racks
Collects and logs items in personal wardrobe bags to be sent out for dry cleaning
Receives and verifies items in personal bag upon return and note any discrepancies in returned dry cleaning items
Guest Services Team Member Responsibilities:
Embodies the company core values of Integrity, Passion, Teamwork and Excellence
Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.
Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience (“A”GAME)
Greets all customers and team members in a friendly manner
Provides guests with accurate event and arena information
Receives and acts on complaints from team members utilizing service recovery options and established procedures
Deals with customer problems and complaints up to the level where intervention by a supervisor is required
Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude
Follows policies and procedures as set forth by the Guest Services Department
Enforces building policies when necessary
Collects lost and found items and turns them in according to Guest Services procedures
Distributes programs and promotional materials
Follows re-deployment orders when called upon to work in other areas without notice
Ensures their own availability and scheduling on the online electronic scheduling system
Demonstrates on time attendance and works scheduled events
Must present neat and professional appearance
High School Diploma or General Education Degree (GED)
Preferred 6 months related experience or training or equivalent combination of education and experience
Physical Demands & Work Environment:
Noise level in work areas is usually moderate, however, during events; the noise level may be loud
AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.