American Airlines Center

  • GS Wardrobe Clerk (PART-TIME)

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(11/2/2018 3:29 PM)
    Job ID
    2018-1299
    # of Openings
    1
  • Position Overview

    American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

     

    At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. We are seeking a motivated and energetic part-time Wardrobe Clerk responsible to ensure successful operation of the Wardrobe department. Wardrobe Clerks distribute and maintain building uniforms, supplies, and equipment at all Wardrobe locations. Wardrobe Clerks provide excellent customer service to all employees utilizing Wardrobe department.

    Responsibilities

      

           Wardrobe Clerk Duties:

    • Monitors and tracks uniform inventory for all departments using Wardrobe Software

    • Organizes and maintain the wardrobe room

    • Coordinates uniform fittings with internal departments to ensure proper sizing

    • Follows Wardrobe Policies and Procedures

    • Maintains wardrobe equipment (i.e., racks, hangers, size tags, clothes bins, etc.)

    • Distributes uniforms to employees and prepare uniforms for cleaning

    • Prepares, distributes, and receives Guest Services & Security equipment (i.e., radios, scanners, wands, etc.)

    • Delivers and retrieves table skirts to entry locations

    • Sorts event uniforms into laundry bins and prepare to be sent out for cleaning

    • Receives and verifies clean uniforms items and re-stock the wardrobe racks

    • Collects and logs items in personal wardrobe bags to be sent out for dry cleaning

    • Receives and verifies items in personal bag upon return and note any discrepancies in returned dry cleaning items

    • Other duties may be assigned

             Guest Services Team Member Responsibilities:

    • Embodies the company core values of Integrity, Passion, Teamwork and Excellence

    • Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.

    • Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience (“A”GAME)

    • Greets all customers and team members in a friendly manner

    • Provides guests with accurate event and arena information

    • Receives and acts on complaints from team members utilizing service recovery options and established procedures

    • Deals with customer problems and complaints up to the level where intervention by a supervisor is required

    • Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude

    • Follows policies and procedures as set forth by the Guest Services Department

    • Enforces building policies when necessary

    • Collects lost and found items and turns them in according to Guest Services procedures

    • Distributes programs and promotional materials

    • Follows re-deployment orders when called upon to work in other areas without notice

    • Ensures their own availability and scheduling on the online electronic scheduling system

    • Demonstrates on time attendance and works scheduled events

    • Must present neat and professional appearance

       

    Education / Qualifications

    • High School Diploma or General Education Degree (GED)

    • Preferred 6 months related experience or training or equivalent combination of education and experience

    • Must be at least 18 years old

    Physical Demands & Work Environment:

    • Position requires extensive mobility to walk and to stand for up to 6 hours without a set break
    • Position requires extensive mobility to walk and move quickly from one location to another as business needs dictate for up to 6 hours per event
    • Position requires the ability to use hands and fingers to handle/ feel clothing
    • Position requires the ability to reach with hands and arms overhead to pick up clothing from storage rails and place clothing on rails when stocking
    • Position requires the ability to walk, talk, and hear
    • Position requires ability to see in order to identify employees and different items of clothing
    • Position requires the ability to lift and/or move up to 25-35 pounds
    • There are no set breaks; breaks are discretionary
    • Noise level in work areas is usually moderate, however, during events; the noise level may be loud

    • Requires the ability to use shuttle bus to off-site parking, with 3 step ups of 9-9.5 inches.
    • Employees must be able to work on evenings, weekends and holidays as required

    AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

    Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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